A friend of mine sent me this link. He obviously doesn’t know I am without my main computer. Good thing I have a laptop or I may not have received the laugh for days. I am sure this is the Bank of America customer service training video.
Perhaps all corporations are getting on the bandwagon and using the same thing. It really makes me laugh when my students come back from a short stay in the US and say they are so impressed with how efficiently everything works there as opposed to here. Sure if you live in a dorm or with a host family, you are insulated from most of the daily issues the rest of the population has to negotiate.
Again, I am fighting with Bank of America for a $6.50 service charge for our checking account when our balance fell below their standards, yet it is was significantly above. What this brought to mind were the fees that those less fortunate have to pay because they are low income. It is not just banking, but the rewards for those who have more and get more run across the spectrum. I really don’t care about $6.50, I just don’t want B of A to have it. I would rather make the decision myself of how it is spent.