I need some HELP!!!! One of my students was kind enough to go with me to where I bought my school laptop to have more RAM and drive space added. Since I bought it there, the service was free. I have Windows 7 Professional and wanted to put it on the laptop, which I intended to install myself.
1.) I went through the Windows Updates, nothing there for the sound card.
2.) I checked the troubleshooter, but is states it cannot diagnose the problem.
3.) All speakers are at 100%, not muted.
4.) I tried hooking it up to external speakers, but no sound.
5.) I tried earphones, but nothing.
After Googling, I found that in laptops, the sound card is usually integrated into the motherboard, not separate, so if this is true, I will not be able to change out the sound card.
I did find that the sound card has two associations nVidia MCP51 and Realtek ALC883, so I Googled drivers for these with Windows 7 and tried installing them. The nVidia after each attempt at installing, it said there was a problem installing it.
Any suggestions would be greatly appreciated as this laptop often gets hooked up to speakers and the projector for watching movies.