By now, hundreds of people have learned about the frustration I endured attempting to get my Delta AMEX card replacement. Not only did I blog about it, but the blog post was distributed to five Google Plus accounts, three Tumblr accounts, three Facebook accounts, and two Twitter accounts.
Sympathy notes came flooding in as others shared their experiences and frustrations with various credit card companies as well as a brigade of other service providers that have breached their contracts. Though most of the sympathizers are living in the US, they assured me my experiences are not unique to ex-pat living. Being an avid reader of Elliott.org, I know this is true. However, not being in the US does add another layer of powerlessness feelings. Thinking back to those US days, life was not always peaches and cream then either.
After my major venting, it was quite a surprise when I received a tweet from Ask AMEX, not to my primary account, but to a secondary one. At first, I was suspicious why this came to the lesser of the two accounts; the primary account name matches the name on my American Express card. The private tweet stated that the writer had come across my blog post and apologized for the agony inflicted during this ordeal. “Rach”, the name at the bottom of the first tweet was who offered to assist getting the wheels in motion.
Not certain about Rach, I discovered the male names Rachim and Racham, so I could not decisively say if it may have been short for Rachel, my first conclusion.
A couple of hours later, Rachel (now a fully exposed name) tweeted there was some ‘glitch’ with getting my card processed, but she would delve deeper into the issue. Assured I would hear back within three hours, I gave my Skype account a long overdue rest, not calling AMEX again.
Two hours later, I received an e-mail from AMEX alerting me to the fact that a new card was being processed. Sure, I thought, been there, done that and rode the merry-go-round multiple times, but never did get the brass ring.
After another hour or a decade passed, I am so confused over this whole matter, my timeline is off-kilter, another tweet from Rachel provided a DHL tracking number. Like receiving the greatest lucky lottery numbers, I immediately went to the DHL tracking website. Not daring to hope that these were the real thing, I had my fingers crossed. Perhaps these were numbers plucked off a wheel of misfortune.
Eureka! Displayed before my eyes were the twists and turns routing my card on its way to Budapest. While I was out running errands, the card arrived mid-afternoon yesterday, Monday. Ron had his assignment; do not leave the house under any circumstances other than a fire. This freed me up for the day to hunt down a computer cable he would need on our trip.
Lessons learned – for those who dismiss Twitter as being nonsense, useless, or “too techie for me”, come to understand that most times when I have had issues needing resolution or even support questions from various companies, Twitter has been the blue bird that has delivered. Ask AMEX is the way to go when you have needs with American Express.
Through all of this, I have come to know that ‘Rachel’ means ewe in Hebrew and lamb in many other languages. Rachel, ewe are the only one who succeeded where others failed. I came across this meaning for the name Rachel. “You have the gift of tact and diplomacy, and possess a charming, easy-going nature which endears you to others.”
I would say this fits perfectly! You are a sweet lamb. Thank you again for coming to my rescue.